Healthcare support worker - Level 2
Therapy
Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing. Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner. HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work.
Skills and knowledge
To become a Healthcare Support Worker you will need:
- patience and the ability to remain calm in stressful situations
- sensitivity and understanding
- to be thorough and pay attention to detail
- the ability to work well with others
- the ability to accept criticism and work well under pressure
- the ability to work well with your hands
- excellent verbal communication skills
- customer service skills
- to be able to carry out basic tasks on a computer or hand-held device
- organisational skills
- good teamwork
Qualifications
There are no set entry requirements to become a healthcare support worker, but good literacy and numeracy skills are expected, and in some cases GCSEs (or equivalent) in English and maths are required too. You may also need a healthcare qualification such as a BTEC or NVQ for some roles.
Routes into this job
You could do a college course, which may help you when looking for work. Courses include:
- Level 2 Diploma In Preparing for Further Study in Health, Social Care and Social Work
- Level 2 Diploma in Health and Social Care
- Level 3 National Extended Diploma in Health and Social Care
- T Level in Health
Most health and social care courses include work placements which is a good way to get experience.
ENTRY REQUIREMENTS
You'll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T level
You can get into this job through an intermediate apprenticeship as a healthcare support worker.
ENTRY REQUIREMENTS
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
You could work as a trainee care assistant in a residential home or care home while you complete a qualification.
You'll find it useful to get some paid or volunteering experience in care. This will help when you apply for jobs.
You could contact the voluntary services co-ordinator at your local NHS trust for advice about opportunities.
You can also find volunteering opportunities through The National Council for Voluntary Organisations and Do IT.
Career progression
The opportunities to progress are endless; you can choose to specialise in a particular setting, or train to qualify as a healthcare professional, such as a nurse or midwife. In some trusts, healthcare support workers have slightly different job titles such as healthcare assistant (or HCA), nursing assistant or midwifery assistant, depending on your chosen setting and the healthcare professionals you support.
As a healthcare support worker, you’ll have access to world-class training and learn basic nursing skills. You’ll also work towards gaining qualifications such as the Care Certificate and may have the opportunity to do an apprenticeship. But that’s not all. You’ll gain plenty of on-the-job experience and be surrounded by experts who’ll support you as you progress through your career. And with regular check-ins to discuss your career aspirations, you’ll always be moving forward.
Senior Healthcare support worker - Level 3
Senior support workers will use more advanced skills under the supervision of registered staff and may also work alone, with access to a registered member of staff on site or via the telephone. Responsibilities include the direct delivery of clinical, technical, or scientific activities following training. They may demonstrate own duties to other support workers, students, or less experienced staff. They will also carry out administration tasks related to patient care and the wider service. At this stage, senior support workers will contribute to service improvement and be able to make fact-based judgements.
Assistant Practitioner - Level 5
Assistant practitioners work at a level above that of healthcare support workers and have more in-depth education and understanding about factors that influence health and ill-health, for example anatomy and physiology. Support workers at this level will possess enhanced skills in their area of work, which may be a specialist clinical area. They will provide routine and non-routine care and support, including to service users with more complex needs and making assessment of progress. They can demonstrate own activities to new or less experienced employees and provide training to others.
Music Therapist MSc – Advanced Clinical Practitioner - Level 7
Music therapists use the power of music to help people deal with feelings they cannot put into words. You'll use music to help their clients achieve therapeutic goals through the development of the musical and therapeutic relationship.